We collect information you provide directly to us, including:

• Personal Information: Name, email address, shipping address, billing address, phone number.
• Account Information: Login credentials, purchase history, and preferences.
• Payment Information: Credit card details and billing information (note: payment information is securely processed through our payment processors).
• Communication Data: Customer service inquiries, product reviews, and survey responses.
• Automatically Collected Information: Usage data, IP address, device information, browser type, and cookies.

We use your information for the following purposes:

• Process and fulfill your orders
• Create and manage your account
• Provide customer support
• Send transactional emails (order confirmations, shipping updates)
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Personalize your shopping experience
• Prevent fraud and enhance security
• Comply with legal obligations

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us remember your preferences, understand how you use our site, and improve your user experience.

You can manage cookie preferences through your browser settings. Disabling cookies may impact some functionality of our website.

We may share your information with:

• Service Providers: Companies that provide services on our behalf (payment processing, shipping, marketing, customer service).
• Business Partners: Trusted third parties who assist us in operating our business, as long as those parties agree to keep this information confidential.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell your personal information to third parties.

Depending on your location, you may have the following rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured format)
• Withdraw consent for marketing communications

To exercise these rights, please contact us at [email protected].

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know what personal information we collect and how it is used
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising these rights

To exercise these rights, please submit a verifiable consumer request to [email protected].

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately at [email protected].

Your information may be transferred to and processed in countries other than the one in which you reside, where our servers and service providers are located. These countries may have different data protection laws than your country. We take appropriate measures to ensure your data is protected when transferred internationally.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website after such modifications constitutes your acknowledgment of the modified policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: (855)970-4482
Address: Illumina Skincare